Consulting Opportunities

Overview:

Our client is a great pharmaceutical company located  in Cambridge.They are currently looking for strong and motivated Service Desk professional to help support their business users and Infrastructure.

Responsibilities include:

• Responsible for providing timely and accurate end user support for issues of moderate to complex in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).
• Deploys hardware and software; assist with creation of standards, images and documentation.
• Reviews the ticket queue and looks for opportunities for training or additional documentation
• Troubleshoots and resolves complex issues and works with other teams to follow the issues to resolution
• Serves as an escalation and knowledge point for the other staff members to come to for technical advice and direction
• Accurately and fully documents all troubleshooting and resolution steps within the ticketing system
• Escalates critical incidents to Help Desk Manager and other IT groups as needed
• Creates documentation and training material
• Support for VIP calls
• Follows and creates standard operating procedures around process and documentation.
• Recommends and implements process improvements
• Manages small projects related to support processes
• Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
• Experience supporting mobile devices (IPhones, IPads, etc.)
• Working knowledge of Active Directory, GPOs and basic AD administration
• Strong Windows 7/Windows 10 experience in an Enterprise Environment
• Working knowledge of internet video collaboration tools (Video Conferencing, Zoom Rooms)
• Microsoft Certification, CompTIA A+, and/or CompTIA Network+ a plus
• MAC OS support is a plus

Overview: 

The IT Application Programmer/Analyst will support multiple business areas by evaluating the business requirements of internal clients and then designing and building appropriate applications, database solutions, and reporting solutions to meet their needs. This position will also maintain and support these systems, using best practice processes and according to the our client's change management procedure.

• Work with end users and technical team to implement business solutions with primary focus in the manufacturing functional area
• Project preparation activities including detailed project plans, time estimates & schedules
• Needs analysis, design reviews and detailed design specification development based on requirements
• New development, enhancement and defect resolution of assigned systems
• Report development, data interfaces, analysis and design, dialog programming
• Support and maintenance, program modifications, performance tuning, problem solving, debugging, gathering and writing technical specifications
• Maintains procedures, documentation, and change-control for the performance of these duties.

• Degree in Computer Science or Computer Information Systems preferred.
• 2-4 years of experience in a similar role
• Excellent Customer Service and communication skills.
• Experience with application development and enterprise database platform development (MS SQL Server,.Net, ASP, Ajax toolsets, TFS preferred)
• Experience with ERP (SAP), CRM (Salesforce), MES (Camstar), HCM (Successfactors), or QMS (SmartSolve) a plus
• Experience with Enterprise Data Integration Platforms (Boomi preferred) a plus
• Functional or technical experience with Manufacturing processes a plus
• Experience in FDA regulated industry and familiarity with CFR 21 Part 11, GMP, SAS, and Sarbanes Oxley a plus.
• Technical aptitude; ability to learn new systems and information quickly

Job Type: Contract (931)

Overview: 

Working in the Technology Compliance group, this Analyst / Project Coordinator will be a valuable part of the team helping to support a variety of Compliance initiatives within a GxP environment.

• Facilitate and Manage Periodic Review of systems
• Track and Resolve Quality Events (Deviations, CAPA, PI) owned or assigned to GxP Digital
• Support coordination of Quality Event Deviations and Investigations and document results and findings
• Maintain Schedule of Periodic Reviews and prioritize outcomes to ensure compliance to schedule
• Gather and compile appropriate content, reports, queries for Periodic Review Format
• Coordinate with Technical Resource and SMEs for input to Quality Events and SME/Admin review and confirmation of complied Periodic Review content
• Ensure updates are performed based on SME and QA Feedback
• Perform updates and changes to Standard Operating Procedures as a result of Quality Events or Periodic Review outcomes
  

Overview:

• 5-10 years of project management experience working in a large scale enterprise environment
• Must have experience managing applications being migrated to the cloud (AWS, Azure, etc…)
• Strong organizational skills and the ability to manage concurrently running projects with multiple workstreams
• Any experience within financial services or asset management is a plus

Job Type: Contract (900)

Overview:

Our client is an established yet emerging biotech/pharmaceutical company with a number of ground breaking therapeutic products in the pipeline. They extensively use Boomi as an integration platform for various systems. To date, they have kept this completely outsourced, but they would like to bring this function in house now. They will continue to leverage the outsourced company for basic support and certain projects that exceed their capacity.

Specific experience integrating SAP, WorkDay, ADP, LabVantage, Syncade, Concur, SuccessFactors, and Active Directory are all very important.

Experience with Boomi Master Data Management (MDM) and Boomi Flow are also very valuable. Programming experience—particularly Java—is a nice to have as is AWS experience

Job Type: Contract (892)

Overview:

Our client, located in Boston is seeking a to fill a contractor position due to current employee retiring EOY. While our client is modernizing to AWS, the longevity of this role is uncertain. Candidate must be able to work in a fast-past production environment and participate in the team On-Call schedule. Experience listed below is required to support Production and Development HA Autosys applications running on version 11.3.6 SP8 with an Oracle 18c database for Linux 6.10.

• Typical IT schedule (830-5?), and will be in the oncall rotation.
• Will need to do some scripting, but not much, everything is automated
• Focus is on: Monitoring and alerting of systems and servers (ex: running out of storage) automation of tasks (ex: if someone makes a transfer of funds at 2am and theres an error etc)
• This is a sysadmin role (care and feeding of those systems)

• Autosys Application Manager/Administrator – Expert Level with 5-7 Years’ Experience Supporting
• EEM (Embedded Entitlement Manager)
• WCC (Workload Control Centre)
• Scheduler
• Application Server
• Debug/Troubleshooting Job Failures
• Autosys Agents & Clients (Windows & Linux)
• Shell Scripting for application management
• Native & External Security
• Annual Disaster Recovery Test

Send Your Resume 

Overview:

Our Client based in Boston is looking for an IT Support Analyst with demonstrated problem solving, judgment, and decision-making abilities. The IT Support Analyst must have strong verbal and written communication competence, with excellent interpersonal and client service skills. They will also need to possess the ability to take initiative and deal effectively with customers, vendors, peers, and management, assertively and professionally. This is an initial 12-month contract position with the strong probability of converting to full time.
 

Responsibilities include:

• Initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products, A/V calls and/or infrastructure components.
• The IT Support Specialist is expected to communicate effectively and provide user training where appropriate.
• The role also requires the ability to work well in a team environment and to respond promptly to issues, gauging when to escalate problems beyond the scope of responsibility to other service resources from the Facilities, Operations, or Development groups in a timely manner.

Required Background:

• One to three years of experience with second level helpdesk support in a financial services environment.
• Experience with operating systems, tools, and customer applications in an IT Support setting
• Experience with remote diagnostic tools
• Experience with help desk technologies and tools
• BA Degree (Degree in IT Engineering is a big plus)

Overview: 

• Support and enhance the existing enterprise data integration structure
• Work with end users and technical team to implement business solutions
• Project preparation activities including detailed project plans, time estimates & schedules
• Needs analysis, design reviews and detailed design specification development based on requirements
• New development, enhancement and defect resolution of assigned systems
• Support and maintenance, program modifications, performance tuning, problem solving, debugging, gathering and writing technical specifications
• Maintains procedures, documentation, and change-control for the performance of these duties.

• BA/BS in Computer Science or equivalent experience
• 4+ years of experience in a similar role.
• Experience with Enterprise Data Integration Platforms (Boomi preferred)
• Experience with application development and enterprise database platform development (SQL Server,.Net, ASP, Ajax toolsets, TFS preferred)
• Experience with ERP (SAP), CRM (Salesforce), HCM (Successfactors) and QMS (Pilgrm) a plus
• Experience in FDA regulated industry and familiarity with CFR 21 Part 11, GMP, SAS, and Sarbanes Oxley a plus.
• Must have strong analytical, time-management, problem-solving and decision making abilities.
• Strong ability to develop functional analysis and design specifications.
• Possess excellent verbal and written skills, and a strong commitment to documentation.

Overview:

Our client is looking to analyze their current IT spend both internally and externally to understand how they can consolidate their overall vendor strategy. They are looking to hire a Project Manager with a background in procurement process, vendor management, and strategic sourcing to help with vendor alignment, IT roadmaps, base line spend, project future spend and vendor strategy.

• Analysis of Base line IT spend
• Analysis of projected 2020 IT spend
• Vendor Strategy and Selection
• Vendor Consolidation
• Building IT RoadMaps and operational strategy
• This person should be a strong problem solver with a natural inclination towards finding solutions to big challenges related to IT spend and vendor management.

Overview:

Our client, located in Cambridge, is seeking a Salesforce Administrator to provide administration and support for our Salesforce platform. This person will work closely with the sales and marketing teams to promote adoption, develop support resources, gather new requirements and ensure overall success in Salesforce.

Responsibilities:

• Resolve all outstanding Salesforce issues and facilitate new development
• Directly interface with solution providers
• Manage data quality routines (importing, deduping, cleansing, backup)
• Manage user setup and security protocols
• Develop and present resources for user training
• Provide basic support for all user issues
• Interact regularly with business users to understand their core issues and extract key requirements
• Assist marketing and sales departments with campaigns, lead, and opportunity related issues

• 1+ years of experience as a Salesforce administrator required
• Salesforce certification preferred
• Ability to work effectively and communicate well in a team environment
• Strong understanding of relational database concepts and design
• Strong understanding of Salesforce reporting
• Expertise in Microsoft Office Suite and Windows
• Experience with data loader tools
• Knowledge of marketing automation a plus

Job Type: Contract (898)

Send Your Resume

Overview:

Our client is a great life sciences company searching for a Salesforce Project Manager to join their team. The PM will work closely with business analysts, business leaders, key stakeholders and off-shore developers to define requirements and manage the delivery of solutions. This person will be driving implementations of new tools, addons, new process and solutions to help drive the overall function and user experience within Salesforce.

• 5-10 years of project management
• Must have experience managing Salesforce projects
• Strong organizational skills and the ability to manage concurrently running projects with multiple workstreams
• Business Analysis experience as well as any consulting services is a plus
• Business and financial acumen, with proven ability to manage scope, timeline, budget, risk, etc.

Job Type: Contract (909)

Overview:

• Create and manage the RFP/Selection process for a new billing engine to manage recurring revenue for a subscription billing initiative.
• Must have prior experience with billing systems, CRM (ideally Salesforce).
• Must have experience with architecture, governance, integration and migrations
• This will be a large scale, highly visible, global project. So this person must have proven experience managing big implementations projects on a global scale.