System Analyst - R&D

Our client is looking for a Jr. System analyst to support ongoing research and scientific system enhancements, upgrades and maintenance.

Minimum of 2 years experience supporting applications and technology. The ideal candidate will have supported scientific or research applications within a pharmaceutical organization.

Essential Areas of Responsibility:
  • Install and support various laboratory applications
  • Support laboratory systems and conduct advanced troubleshooting as needed
  • Deploy desktop, laptop, printer, and scanner devices to the laboratory and troubleshoot identified issues
  • Introduce best practice and process improvement ideas wherever appropriate
  • Create and document standardized processes to share with other IT support staff
  • Manage laboratory instrument and computer inventories
  • Audit backup systems to confirm functionality and coverage
  • Assist with provisioning and termination of software user accounts
  • Work with the Facilities team to support and maintain laboratory instrumentation
  • Serve as the conduit between the customer and Alkermes IT team
  • Oversee vendor relationships
  • Coordinate issue resolution with internal and external technical support providers
  • Ensure appropriate IT processes, procedures, and standards are in place
  • Complete all activities in accordance with approved SOPs and IT guidelines
  • Build and foster effective relationships between the business and IT
  • Ensure adherence to FDA computer systems validation compliance
  • Responsible for additional tasks as assigned by R&D IT management
  • Must be able to work independently and with minimal supervision
  • Self-motivated and directed, able to effectively prioritize and execute tasks in a high pressure environment 
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